Agent and Employer Portal Outage
Agent and Employer Portal
Temporary portal downtime
The GHC-SCW Agent and Employer Portal is temporarily unavailable while our teams address a recently identified software vulnerability affecting multiple organizations and services worldwide. We took the portal offline as a precaution while we complete updates to help protect the security of the platform and its information.
Insurance services, care delivery, commission payments and other GHC-SCW operations continue as usual. No other GHC-SCW systems are impacted.
We are working as quickly as possible to restore access. A restoration timeline is not yet confirmed. We will notify our agent and employer group partners as soon as we have more information.
Agent Portal Outage Frequently Asked Questions
GHC-SCW temporarily took the portal offline as a precaution after learning of a software vulnerability affecting systems worldwide. Our teams are completing updates to help protect the platform and its information.
No. This temporary downtime is limited to the Agent and Employer Group Portal. Insurance coverage, commission payments, member services, claims processing and access to care continue as usual. No other GHC-SCW systems or operations are impacted.
No. The recently identified software vulnerability affects multiple organizations and services worldwide. GHC-SCW took the portal offline as a precaution to address the potential risk, rather than in response to a targeted attack against our organization.
Our teams are working as quickly as possible to restore access. We are still confirming the timeline and will notify our agent and employer group partners as soon as we have more information.
Upcoming January renewal information will be emailed to agents starting Monday, October 26. For additional questions, contact Tammy Adler at tadler@ghcscw.com.
Contact Pam Hying at phying@ghcscw.com for help with upcoming renewals.
Commission payments are not affected by the portal downtime. For questions about upcoming distributions or commission information, contact Penny Schnabel at pschnabel@ghcscw.com.
Please contact your GHC-SCW sales representative for assistance or submit your question through our portal outage support form. We’ll connect you with the right team to help.
Employer Portal Outage Frequently Asked Questions
GHC-SCW temporarily took the portal offline as a precaution after learning of a software vulnerability affecting systems worldwide. Our teams are completing updates to help protect the platform and its information.
No. This temporary downtime is limited to the Employer Group Portal. Insurance coverage, member services, claims processing and access to care continue as usual. No other GHC-SCW systems or operations are impacted.
No. The recently identified software vulnerability affects multiple organizations and services worldwide. GHC-SCW took the portal offline as a precaution to address the potential risk, rather than in response to a targeted attack against our organization.
Our teams are working as quickly as possible to restore access. We are still confirming the timeline and will notify our agent and employer group partners as soon as we have more information.
Upcoming January renewal information will be emailed to agents starting Monday, October 26. Please contact your agent with questions about your group’s renewal.
Visit our GHC-SCW Materials and Resource Library.
Please contact your GHC-SCW sales representative for assistance or submit your question through our portal outage support form. We’ll connect you with the right team to help.
If you’re unsure who to contact or need help accessing information normally available through the GHC-SCW Agent and Employer Group Portal, please submit your question below. We’ll connect you with the right team member to assist you.