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Urgent & Emergency Care

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Urgent & Emergency Care
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GHC Capitol Primary Care Clinic

GHC-SCW Urgent Care Clinic at Capitol Clinic

Appointment-Based Urgent Care
(608) 442-8100
675 W. Washington Ave.
Madison, WI 53703

Mon – Fri: 8 a.m. – 9 p.m.
Sat – Sun: 9 a.m. – 9 p.m.

Call GHC-SCW Urgent Care

Emergency Care

Where to Go for Care

If you need emergency care, please go to your designated hospital emergency room or call 911. If it’s not possible to go to your designated hospital, go to the nearest hospital emergency room.

For complications during pregnancy, please go directly to UnityPoint Health – Meriter Hospital.

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Emergency Conditions

Emergency care is for medical conditions that can cause serious danger to your health or life. These may include:

  • Alcohol or drug overdose
  • Amputations or severe lacerations
  • Complex bone fractures (through skin)
  • Facial or eye trauma
  • Heart attack or chest pain
  • Knife or gunshot wounds
  • Loss of consciousness
  • Poisoning
  • Respiratory problems
  • Severe burns
  • Stroke
  • Thoughts of killing yourself or harming someone else
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Common Questions About Emergency Care

If you need emergency care, please go to your designated hospital emergency room or call 911. If it’s not possible to go to your designated hospital, go to the nearest hospital emergency room.

For complications during pregnancy, please go directly to UnityPoint Health – Meriter Hospital.

To find your designated hospital, look at your plan documents in MyPlanFinder.

 

Report emergency care and hospital admissions to GHC-SCW within 48 hours of receiving care or as soon as is reasonably possible.

Call the GHC-SCW Care Management department at (608) 257-5294 or (800) 605-4327, ext. 4514. If we don’t answer, please leave a message.

If these procedures are not followed, you may be responsible for full payment of services. ​

GHC-SCW Appointment-Based Urgent Care

Urgent Care is for when you have a non-life threatening concern and need same-day or after-hours care. These conditions cause unusual discomfort. These may include:

  • Back pain
  • Ear pain
  • Colds and flus
  • Cuts, scrapes or bruises
  • Eye irritation
  • Fever
  • Migraine headaches
  • Sore throats
  • Simple bone fractures (not through the skin)
  • Sprains
  • Skin rashes
  • Urinary burning
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Common Questions About GHC-SCW Urgent Care

Urgent Care appointments are made to help you get in to see a provider sooner, and so you and your family members don’t have to spend time sitting in a waiting room when you don’t feel your best.

If you call your primary care clinic and can’t get in to see your provider that same-day, you can make an appointment at our GHC-SCW Urgent Care Clinic by calling (608) 442-8100.

GHC-SCW members who have a UW Health or UnityPoint Health-Meriter primary care provider should be seen at the GHC-SCW Urgent Care Clinic.

(608) 442-8100
675 W. Washington Ave.
Madison, WI 53703

Mon – Fri: 8 a.m. – 9 p.m.
Sat – Sun: 9 a.m. – 9 p.m.

Busy schedules don’t always allow time for doctor’s visits. GHC-SCW members also have access to GHC Care OnDemand, where members can access virtual urgent care visits or virtual therapy appointments from their home, office or on the go 24/7/365.

Urgent Care physical therapy provides same-day or next-day care for injuries that have happened in the past two weeks. Our PTs will check your injury and help you decide the next treatment steps. This might include additional Physical Therapy treatment or referral to another medical provider.

How to Get Care

For most issues, you do not need to see your Primary Care Provider first. When you call the PT/OT department at (608) 662-5060 to schedule an appointment, you will be transferred to a nurse who will screen your symptoms to determine if Urgent Care physical or occupational therapy is right for you.

Urgent Care physical or occupational therapists (PTs/OTs) are trained to recognize injuries that are out of their scope of practice. If after completing an evaluation it is determined that you need a service that they are unable to provide, the PT/OT will refer you to the appropriate medical provider.

Community & National Behavioral Health Crisis Resources 

If you are experiencing life-threatening symptoms please call 911 or safely go to your nearest emergency room.​

If your situation is immediately life-threatening, please call 911 or get yourself to the nearest hospital emergency room.​

Local Hospital Emergency Rooms

UW Hospital Emergency Room
600 Highland Ave.
(608) 262-2398

UW Health East Madison Hospital
4602 Eastpark Blvd.
(608) 440-6252

UnityPoint Health – Meriter Hospital Emergency Room
202 S Park St.
(608) 417-6206

GHC-SCW Weekday and After-Hours Crisis Lines

For immediate help with a behavioral health emergency, GHC-SCW 24-hour phone contact is available to GHC members.
From 8 a.m. – 5 p.m. on weekdays, when the clinics are open, please call (608) 441-3290 to be connected to a behavioral health provider who will speak to you by phone.
After work hours, weekends and when the clinics are closed, call GHC Nurse Connect at (608) 257-9700.  A nurse or on-call behavioral health therapist will help you address your behavioral health emergency and safety. This line does not provide help with medications, appointments or contacting your provider – these needs can be addressed during weekday business hours.

National Suicide & Crisis Lifeline

Call the National Suicide & Crisis Lifeline at 988. Anyone who needs support for suicidal thoughts, mental health and/or substance use crisis can call.
Click here to access a PDF of community and nationwide suicide crisis resources.

Journey Mental Health Crisis Line

This is a local crisis line for anyone who is a Dane County resident and not a GHC-SCW member: (608) 280-2600

  • National Suicide Prevention Lifeline: 1-800-273-TALK (1-800-273-8255)
  • Suicide Prevention Hotline: 1-800-SUICIDE (1-800-784-2433)
  • Suicide Prevention Hotline for Spanish-speaking counselors: 1-888-628-9454
  • The Trevor Project (For LGBTQ+ youth): 1-866-4-U-TREVOR (1-866-488-7386)
  • Crisis Text Line
    This is a free, 24/7, confidential text messaging service for people in crisis. A live, trained crisis counselor receives the text and responds quickly. Text MATTERS or HOME to 741741
  • The Trevor Project
    This is a free, 24/7/365, confidential text messaging and live chat service for LGBTQ+ Youth. The service is 100% free and 100% confidential. Text START to 678678, or live chat here.
  • National Suicide Prevention Lifeline Chat
    They offer an online chat available 24/7. Access the live chat here.
  • The Chronic Suicide Support Forum
    This forum offers an opportunity for nonjudgmental, supportive discussion about chronic suicidal thoughts, with others who have experienced them as well. Access the forum here.