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Member Services
(608) 828-4853 or (800) 605-4327
Monday - Friday, 8 a.m. – 5 p.m.
member_services@ghcscw.com
Deaf, hard of hearing or speech impaired
711 or (608) 828-4815
(800) 947-3529 toll free
En Español
(855) 243-8454
Interpreter Services
(608) 661-7215
GHC NurseConnect
(608) 661-7350
(855) 661-7350 toll free
Urgent Care - By Appointment Only
(608) 442-8100

Contact Our Clinics & Pharmacies

Capitol Clinic
(608) 257-9700
675 W Washington Ave
Madison, WI 53703
Capitol Regent Behavioral Health Clinic
(608) 257-9700
700 Regent Street, Ste 302
Madison, WI 53715
East Clinic
(608) 257-9700
5249 E Terrace Dr
Madison, WI 53718
Hatchery Hill Clinic
(608) 257-9700
3501 Cahill Main
Fitchburg, WI 53711
Madison College Community Clinic
(608) 441-3220
1705 Hoffman St
Madison, WI 53704
Princeton Club West PT/OT Clinic
(608) 662-5060
8054 Watts Rd
Madison, WI 53719
Sauk Trails Clinic
(608) 257-9700
8202 Excelsior Dr
Madison, WI 53717

Find Additional Clinics In Our Network

Contact a GHC-SCW Department

Department Contact Information

Member Services
Phone (608) 828-4853 or (800) 605-4327
Monday – Friday, 8 a.m. – 5 p.m.
Administrative Offices

1265 John Q Hammons Dr.,
Madison, WI 53717-1962
Phone (608) 251-4156

Care Management

Phone (608) 257-5294
Fax (608) 831-6099

Prior Authorizations, coordination of care, continuing care and durable medical equipment needs should be directed to the Care Management department. The Care Management department should be contacted within 48 hours whenever emergency services have been provided.
Claims

Phone (608) 251-4526
Fax (608) 828-4856 (for Providers with questions on claims only)

Claims or unpaid bills should be directed to the Claims department. Bills for services provided can be submitted to the mailing address below. Please include the member number.

Group Health Cooperative of South Central Wisconsin
ATTN: Claims Department
1265 John Q Hammons Drive, Ste 200
P.O. Box 44971
Madison, WI 53717-1962
Coordination of Benefits

Phone (608) 251-4138
Fax (608) 662-4186

Other coverage in addition to the GHC-SCW plan (e.g., another group plan, Medicare, Medicaid) should be directed to the Coordination of Benefits department. This department determines which coverage is primary and coordinates multiple health care plans.
Enrollment

Phone (608) 260-3170
Fax (608) 662-4837

Inquiries about the status of a submitted application or requests for an identification card should be directed to the Enrollment department.
Health Information Management

Phone (608) 441-3500, option 1
Mon. – Fri., 8 a.m. – 4:30 p.m.

Media Inquiries

Marketing and Communications Manager
Phone (608) 251-4156 Ext. 4453
Email marketing@ghcscw.com

Please direct media inquiries to the GHC-SCW Marketing department.
Medical Billing

Phone (608) 251-4138
Email medicalbilling@ghcscw.com

Questions about a bill for services performed at a GHC-SCW clinic or to pay your responsibility for services done at a GHC-SCW clinic.
Premium Billing

Phone (608) 251-4156 x4587
Email accountsreceivable@ghcscw.com

Questions about premium payments.
Privacy

Ethics and Fraud Reporting Hotline
(844) 480-0055

Sales

Phone (608) 251-3356