Real-Time Feedback
GHC Experience Guarantee
Our Promise
Wisconsin’s first and only
money-back GHC Experience Guarantee
At GHC-SCW, we promise every patient and member the best experience every time. In fact, we work hard every day to provide high-quality health care to every member.
Tell us in real time how we can make it right. We believe taking action is the right thing to do.
Want to give a shout out to someone at GHC-SCW? Use the GHC Experience Guarantee online form to recognize their great work!
In addition, sharing positive feedback helps us celebrate and encourage the outstanding service our staff provides.
At GHC-SCW, the Experience Guarantee isn’t just a promise, it’s a reflection of our cooperative values. When you choose us, you’re choosing a health plan that puts members first. Our commitment means you can expect compassionate care, clear communication and support at every step of your health journey.
If your experience at a GHC-SCW clinic doesn’t meet your expectations, tell us. At your request, we will refund some or all of your out-of-pocket costs for the visit.
Frequently Asked Questions
If your visit at a GHC-SCW clinic does not meet your expectations, you can use the GHC Experience Guarantee online form to tell us about it. Through this process, you may request a refund of some or all out-of-pocket costs related to your visit (up to $2,000). Once submitted, our Member Services Team will review your request and respond quickly. The online form is compatible with all devices and the form takes just moments to complete.
You must submit your refund request within six months of the date of service. In addition, the Experience Guarantee only applies to visits at GHC-SCW clinics or with GHC-SCW providers.
The Experience Guarantee does not apply to visits at non–GHC-SCW clinics, including UW Health, University Hospital, or other regional network providers. Instead, it is designed specifically for services you receive directly at GHC-SCW.
Disagreements with your provider’s medical opinion, medical decision-making, or refusal to provide or prescribe a particular medication.
Disputes with your insurance carrier are not covered.
When you submit feedback or request a refund, our Member Services Team will call you within three business days. During that call, they will listen to your concerns, answer your questions and help process your refund (up to $2,000), if requested. Finally, any refunds will be returned to you through your original method of payment within five business day.
As a result, you will know exactly what steps are being taken and how your request will be resolved!
For more than two decades, GHC-SCW has earned an “Excellent” accreditation status from the National Committee for Quality Assurance (NCQA).
In addition, GHC-SCW is continuously among the highest-rated health insurance plans in the nation. We are confident that we provide the very best care in Wisconsin—so confident that we back it with a money-back guarantee. After all, in nearly every other industry customers can request a refund when they are not satisfied. We believe our members deserve the same standard in health care.
Yes. We use bank-grade security and HIPAA-compliant protocols to protect your privacy. Because of these safeguards, your personal health information remains secure at all times. We will never share your information with any outside organizations.
GHC-SCW values every piece of feedback from our members. Whether positive or negative, your input is collected through the online form and carefully reviewed. Our team analyzes the feedback to improve services and strengthen the Cooperative. Importantly, your feedback is never connected to your medical record.
The GHC Experience Guarantee applies to covered services received at a GHC-SCW clinic. In other words, if you receive care from one of our providers and the experience does not meet your expectations, you may request a refund.
No. The GHC Experience Guarantee is part of your GHC-SCW membership at no additional cost. Most importantly, it reflects our ongoing commitment to providing quality care and service to every member.
You can begin the process by completing the GHC Experience Guarantee online form. Once submitted, a member of our GHC-SCW Member Services team will review your experience and reach out to you directly if you request a follow-up.