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Care Teams

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Care Teams
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Care Team Approach

At Group Health Cooperative of South Central Wisconsin, we believe in a team approach to health care. When you’re a patient at a GHC-SCW primary care clinic, you are the center of a care team that promises to deliver exceptional health.

Description Role Includes
You The key decision-maker for your health.
  • Make important and informed health choices.
  • Inform the care team about your health care needs.
Primary Care Provider (PCP) An expert advocate who cares about you.
  • Point-person for all of your care.
  • Provides a range of primary care services.
  • Connects you to specialty care.
  • Helps educate and empower you for better health.
  • Physician (MD/DO)
  • Certified Physician Assistant (PA-C)
  • Advanced Practice Nurse Prescriber (APNP)
Registered Nurse (RN) Coordinator A professional guide for your health care.
  • Answers ongoing health-related questions.
  • Provides health education.
  • Guides you through the health care system (hospitals, specialty clinics, etc.).
  •  Registered Nurse (RN)
Complex Case Manager A helping hand during complex times of need.
  • Provides education related to your health condition, treatment options, medications and self-care.
  • Connects you to community resources to assist with food, housing, finances, transportation and support programs.
  • Helps you understand changes in your care and available related options.
  • Helps communicate your needs and questions.
  • Registered Nurse (RN)
  • Clinical Social Worker (CSW)
Care Team Specialist (CTS) and Patient Care Technician (PCT) A trained, caring professional to serve your needs.
  • Assists with member communication.
  • Gathers information about your health.
  • Supports the PCP during a visit.
  •  Licensed Practical Nurse (LPN)
  • Certified Medical Assistant (CMA)
  • Emergency Medical Technician (EMT)
  • Paramedic
  • Certified Nursing Assistant (CNA)

Behavioral Health Consultant

A collaborative partner helping your body, mind and behavior.

  • Improves coping with physical illness and stress.
  • Helps with anxiety and depression.
  • Provides support with health behaviors.
  • Promotes overall health.
  • Clinical Social Worker (LCSW)
  • Psychologist (PhD/PsyD)


A knowledgeable professional for your medication needs.

  • Provides medication consultations.
  • Explains medication information.
  • Collaborates with care team to provide medication therapy reviews.
  • Pharmacists

Care Teams in Action

Leading your care team is your Primary Care Provider (PCP). Your PCP will work to build a strong relationship with you so that together, you can reach your full health potential. Your care team also includes health care providers, nurses and others, who take time to understand your health needs. Together, they are committed to making sure you get the right care, in the right place, at the right time. So if your PCP is not available when you need care, someone on your care team will:

  • Call you back.
  • Answer GHCMyChartSM messages.
  • Call you with lab results.
  • Call in prescription requests.
  • Make changes to medications when needed.
  • Check on your treatment plans.