Thank you for considering GHC-SCW for your behavioral health needs. We know that taking that first step can be hard. We hope this page will guide you in finding behavioral health care. At GHCSCW we offer a full range of behavioral health services across the lifespan. Services include psychiatric care, substance use disorder services, psychotherapy, group therapy, autism spectrum disorder diagnostics/developmental assessments, and health behavior interventions.
Our multi-disciplinary treatment team includes Clinical Social Workers, Professional Counselors, Marriage & Family Therapists, Psychiatrists, Psychologists, Advanced Practice Nurse Prescribers (APNPs), Physician Assistants (PA-Cs) and Nurses, who work collaboratively with members to develop individualized treatment plans. Additionally, it includes a primary care behavioral health team (PCBH). PCBH can be accessed through your GHCSCW primary care provider. Further, GHC-SCW contracts with private practices and agencies in the community who offer behavioral health care including therapy, psychiatry, group treatment options, and treatment for autism spectrum disorder.
This page contains important information about GHC-SCW’s Behavioral Health Services, including how to access these services. Please review it carefully. If you have a question about your benefits, Member Services is available to all GHC Members: (608) 828-4853 or (800) 605-4327
If you are looking for information about our GHC Foundation IOP Program please click HERE.
Behavioral health services that do not require prior authorization approval:
- Substance use disorder outpatient services (see SUD section below)
- Behavioral Health within Primary Care accessible where members receive their primary care:
GHC Primary Care Clinics: “Primary Care Behavioral Health”
UW Madison Primary Care Clinics contracted with GHC “Collaborative Care”
Access Community Health Centers “Behavioral Health”
To schedule an appointment with a GHC BH provider, please call the BH Call Center who will connect you with BH Triage, at 608-441-3290.
Follow this link to read the bios of our GHC BH providers.
GHC Care OnDemand (Video Visit Providers)
Follow this link to learn about this virtual care provider that contracts with GHC to provide behavioral health care to our membership. Individual therapy and psychiatry are available through Care on Demand without prior authorizations.
GHC Network Providers
access care by a provider in our behavioral health network follow this link which will take you to a list of our
network providers with associated websites and contact information. Please note: a search engine is in
development and will be coming soon. These providers are in community and private
practices throughout central and southern WI and have contracts with GHC-SCW to
treat our members. Review the list and take the following steps:
Review websites for provider details.
Contact the practice/provider to determine availability.
Confirm with the provider that they are credentialed with your insurance plan (GHC HMO, PPO, POS, Badgercare, Medicare, etc.).
Then schedule and begin care.
Nationwide Increase: Please note that there is a nationwide increase in the use of behavioral health services, including Wisconsin. It may take several contact attempts to find a provider with availability and there may be some delay in scheduling the first appointment. Many providers run wait lists. We recommend scheduling as soon as able, and if available, ask to be placed on the wait list for a sooner appointment.
Behavioral health services that require referral or prior
The following prior authorization
requests are accessed through your
current BH provider by having them complete this form.
If you do
not have a BH provider then contact the BH
Triage Team through
our BH Call Center (608-441-3290):
Prior authorization requests that must
be placed by your current primary care or behavioral health provider (Use This Form):
Autism Spectrum Diagnostic Evaluations
Electroconvulsive Therapy (ECT)
Transcranial Magnetic Stimulation (TMS)
Higher levels of care:
Intensive outpatient (IOP)
Partial hospitalization program (PHP)
services require prior
authorization from the contracted provider:
- Autism Spectrum Disorder: (ASD) treatment (a diagnosis of ASD must be
established prior to treatment initiation). If you are new to GHC-SCW and have
questions about where to go for ASD treatment, please contact Care Management
Substance Use and Addiction Services
Substance use and addiction services are provided by our UW Health partner, UW Health Behavioral Health and Recovery. GHC-SCW members can contact UW Health Behavioral Health and Recovery, located at 1102 S. Park St., Madison, WI, directly without a referral by calling: (608) 282-8270. They offer an array of services designed to assess and treat substance abuse problems.
For Urgent and Emergency Behavioral Health Crisis
GHC Urgent and Emergency Options
For immediate help with an urgent mental health crisis, 24-hour crisis intervention services are available for GHC-SCW members.
Monday-Friday 8-5: If you are considering suicide or experiencing behavioral health emergency, call GHC-SCW at (608) 441-3290 from 8 a.m. - 5 p.m., Monday-Friday.
Nights and Weekends: For crisis intervention services outside of these hours, call (608) 257-9700. You will be assisted by a nurse or an on-call crisis counselor who will help you to address your behavioral health emergency and any safety concerns.
PLEASE NOTE: After hours behavioral health crisis DOES NOT prescribe medications, cancel, or make appointments, send messages to your BH provider, or connect you to your BH provider after hours. For these services, please call during business hours M-F.
If your situation is immediately life-threatening, please call 911 or safely get yourself to the nearest hospital emergency room.
Local Hospital Emergency Rooms
UW Hospital Emergency Room
600 Highland Ave.
Meriter Hospital Emergency Room
202 S Park St.
Community and Nationwide Crisis Options
Click here to access a PDF of community and nationwide suicide crisis resources.
Journey Mental Health Crisis Line (local crisis line for those who are not a GHC member): 608-280-2600
- 1-800-273-TALK (1-800-273-8255) - National Suicide Prevention Lifeline
- 1-800-SUICIDE (1-800-784-2433)
- 1-888-628-9454 for Spanish-speaking counselors.
- 1-866-4-U-TREVOR (1-866-488-7386) For lesbian, gay, bisexual, transgender, or questioning youth, contact The Trevor Project
Additional website support:
- National Suicide Prevention Lifeline: www.suicidepreventionlifeline.org
- Speaking of Suicide site that is FULL of resources: https://www.speakingofsuicide.com/resources.
- Hopeline: www.hopeline.com
- American Foundation for Suicide Prevention: www.afsp.org
Trevor Project – Saving Young LGBT Lives: www.thetrevorproject.org
Now Matters Now - Skills for managing intense emotions: www.NowMattersNow.org.
Text Resource https://www.crisistextline.org/
Websites with info on suicide hotlines by city/region of Wisconsin:
Text for help
- Text MATTERS or HOME to 741741 - Crisis Text Line is the free, 24/7, confidential text message service for people in crisis. A live, trained crisis counselor receives the text and responds quickly.
- Trevor Project text: Text START to 678678 Available 24/7/365.
- Trevor Project live chat: @ www.thetrevorproject.org Available 24/7/365.
- Lifeline Crisis Chat @chat.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx. This is through the National Suicide Prevention Lifeline 24 hours a day.
Chronic Suicide Support Forum can be found in this site: ChronicSuicideSupport.com.
This site offers an opportunity for nonjudgmental, supportive discussion about chronic suicidal thoughts, with others who have experienced them as well.