Virtual Urgent Care Visits & E-Visits

E-Visits are a way to electronically receive 24/7/365 non-emergency medical care without an actual video or in-person office visit. Members can be at home, in the office or anywhere else via the internet using their computer, tablet or smartphone. During the e-visit, you will enter information related to your symptoms. This information will be reviewed by a provider who will provide a response with guidance through GHCMyChart. If the condition is better treated with an in-person appointment, the provider will respond with their recommendation.

E-Visits are a great option to treat a wide range of minor, routine medical issues, including:

• Allergies
• Cold
• Cough
• COVID
• Sinus Infection
• Flu
• Skin Rash
• Eye Problems
• Bladder Infection
• Routine Medication Refills

No, the E-Visit will be with a licensed provider partner through KeyCare.

E-Visits are available for members ages 5 and older. However, ages 5-12 can only be seen for skin rash and eye problems and ages 12-17 can only be seen for skin rash, eye problems and upper respiratory symptoms. Members must be physically located in any state except Mississippi or New Mexico. Those two states are not covered for KeyCare E-Visits. Restrictions and limitations apply for BadgerCare Plus and non-member patients. Plan conditions may may apply for members with a HSA benefit or Medicare plans.

Yes. However, proxy access will need to be submitted and approved before the visit.  It can take up to 7 days for KeyCare to approve the access. Therefore, we suggest parents/guardians set this up prior to care being needed. Visit mychart.keycare.org, create or log in to your GHCMyChart account, click on the “Menu” and under “Sharing” select “Request access to your loved one’s account”.

Children ages 12-17 are able to set up their own KeyCare GHCMyChart account with the consent of their parent/guardian and start an E-visit on their own.

KeyCare E-Visits are free for most members. Members with a high-deductible plan may have a copay fee per visit until their deductible is met. After their deductible is met, KeyCare E-Visits will be free.

The benefits include quick access to high-quality, on-demand 24/7/365 care. You save time because there is no need to travel to a clinic for an in-person visit. And, because KeyCare’s providers and care teams have access to your health information, you can be assured that you’ll receive high-quality care, without having to re-enter your medical history

1. Log into your GHCMyChart Account
2. From the Menu select “GHC Care OnDemand”
3. Select which type of visit you would like to start

• If the visit is for yourself, select “Electronic E-Visit with a licensed provider (For Yourself)”
• If the visit is for someone else, select “Electronic E-Visit with a licensed provider (Proxy – For a child ages 5+ or someone else)”

KeyCare’s providers will have access to your medical history, but you will need to enter information related to your current symptoms via the questionnaires.

If you have a GHC-SCW primary care provider, it will show up on your GHCMyChart.  If you have a non-GHC primary care provider, you will need to make sure you are sharing your MyChart account for it to show up.

Members must be physically located in any state except Mississippi or New Mexico. Those two states are not covered for KeyCare E-Visits.

Members will receive an initial response within 2 hours of submission from 6:00 a.m. to 11:00 p.m CST. If it’s after 11:00 p.m CST., then the response will occur before 8:00 a.m CST.

Do I Need a GHCMyChart to access KeyCare E-Visits?
Yes. If you do not have a GHCMyChart account, please sign up by visiting ghcscw.com/ghcmychart.

No, there is no phone app for KeyCare. To access KeyCare, you just need access to GHCMyChart, whether that be via the GHCMyChart app or the web browser on your smart device or computer.

You can access KeyCare through your GHCMyChart account on your computer, tablet or smartphone.

No. E-Visits are asynchronous, meaning the visit does not take place in real-time. There is no face-to-face component to the visit. However, members have the ability to submit photos of their condition. (A photo submission is required for skin rashes and eye problems).

Yes, if medically appropriate. An E-Visit does not guarantee a prescription. It will be the provider’s discretion based on the symptoms and history of your illness.

Return to GHCMyChart and go to the Messaging Center. The provider’s message back will be here with instructions of the treatment plan and what pharmacy they sent your prescription to, if one was needed.

Controlled substances (i.e. narcotics, ADHD medications, anxiety medications) and lifestyle medications (i.e. birth control, erectile dysfunction medications)

You can call the KeyCare help desk at (888) 805-0085