When we say, “created for you,” we mean it. Accessibility and excellence have long been synonymous with GHC-SCW primary care, which has a history of being one of the highest-rated commercial health insurance plans in the country with a rating of 4.5/5.0 (according to National Committee for Quality Assurance’s Private Commercial Health Insurance Plan Ratings for 2022). No other plan in Wisconsin is ranked higher. We earn that rating consistently because it’s our mission to continually innovate and improve our members’ experience.
So, what makes primary care so special at GHC-SCW? Below are just a handful of ways we center our patients and improve our quality of care.
GHC Experience Guarantee
We want your experience at GHC-SCW to exceed your expectations every time. If your experience at a GHC-SCW clinic doesn’t meet your expectations, tell us about it and at your request we’ll refund the out-of-pocket costs associated with your visit.
This guarantee is just one way we show our commitment to YOU. It’s one way we take your real-time feedback and improve. It’s also Wisconsin’s first and only money-back health care guarantee.
A Team Approach
At GHC-SCW, we believe that quality care requires a team approach. We build a care team of health care professionals around you. It may include pharmacists, behavioral health providers and physical therapists – it varies because it’s designed to meet your unique needs.
Same-Day Access
When you’re sick, a waiting room is the last place you want to be. We will always work to get you seen in the fastest and most convenient way possible when you need care. Whether that’s an appointment with a provider on your care team, an appointment at our Capitol Clinic Urgent Care or even a virtual visit, like a video visit with your own provider.
Our staff works tirelessly to provide timely access to care for our member patients. Three ways we work proactively to make sure we’re available:
- Monitoring Our Schedules
Every day we deliberately hold time across all GHC-SCW clinics to help get patients in sooner. - Assigning Patients Intentionally
Our primary care providers see a limited group of patients. That helps you consistently have access to your provider when you need it. - Making Appointments Available at Urgent Care
Urgent Care patients won’t ever sit in our waiting room for hours. We have about 100 appointments open every day.
Finding a Primary Care Provider
The key to optimal health is finding a partner in your Primary Care Provider. By understanding you, your needs and your medical history, we’re able to not only help you manage your care in their clinic but also help you navigate specialty and even hospital care.
Your provider can:
- Treat a wide variety of health care needs and provide preventive care.
- Help you manage an illness or injury.
- Coordinate your care with Specialty Care Providers.
It’s important to choose a provider who understands you, involves you in your care, meets your needs and can be a source of trust. Here are some tips:
- Think about your health goals.
- Think about your preferences for your provider’s gender, location and their medical interests.
- Learn more about your provider options online at ghcscw.com when you select the “Clinic or Provider” button.
- Check out patient feedback and comments on the provider pages from our Press Gainey surveys.
- Review the provider’s Access Star Ratings; more stars means getting an appointment with the provider may be easier.
- Your provider determines your network for care.
Earning the privilege to care for you is why all 800+ of us get out of bed in the morning. Our staff are committed to caring for your whole person with patient-centered, coordinated care.
If you’re interested in learning more or switching to GHC Primary Care, visit https://ghcscw.com/health-care/primary-care.
