The GHC Experience Guarantee
GHC gives you the power to decide if your experience was worth what you paid.
If your experience at a GHC-SCW clinic doesn't meet your expectations, you can download our app, tell us about it, and at your request, we'll refund some or all of the costs associated with your visit.
We think that's just the right thing to do.
- Click here to download the app on the Apple Store.
- Click here to download the app on Google Play.
- Click here for the desktop version of the GHC Experience Guarantee.
Frequently Asked Questions
How does GHC Experience Guarantee work?
- If you have an experience at a GHC-SCW clinic that fails to
meet your expectations, visit GHCSmartCare.com, tap the app to
download and tell us about it. Using the app, or desktop version, you can request a
refund for some or all of your out-of-pocket costs (up to $2,000).
You trusted us with your care, so we will trust you to tell us what
your experience was actually worth. The app is compatible with all
devices and the form takes just moments to complete.
What does the GHC Experience Guarantee cover and when
am I eligible?
- Your refund request must be made no more than six months after
your date of service. The GHC Experience Guarantee only covers
visits to GHC-SCW clinics or providers.
What can I expect once I submit my feedback through the
GHC Experience Guarantee App?
- f you have requested to talk to us or have requested a refund, you
will receive a call from our Member Services Team within three
business days. They will speak with you on the phone and help
process your refund if needed. If you requested to have some or all
of your out-of-pocket costs refunded (up to $2,000), the Member
Services Team will work with you to be sure it is returned to you
through your original method of payment within five business days.
Learn more about the GHC Experience Guarantee here and more frequently asked questions about the program here.
Terms and Conditions
Like any other guarantee, there is fine print. There's not much of it, but if you'd like to review our Terms and Conditions, please click here.