Covid-19 General Information

PLEASE NOTE: Masks are still required in all GHC-SCW Clinics.

COVID-19 Testing Options

Please reference the testing grid below to determine when and where you should receive a COVID-19 test. If you have further questions about COVID-19 testing at GHC-SCW or are still unsure if you need to get tested, please contact your primary care provider. Please click here for more information on COVID-19 testing, antibody testing and insurance coverage.

For ASYMPTOMATIC Testing - You ARE NOT currently experiencing COVID-19 symptoms; however, you still want a test.

Your medical provider will determine whether testing is appropriate based on your symptoms, age and other factors. Your provider may decide that testing is not indicated for members who are asymptomatic or are requesting testing solely for purposes of employment/school attendance, or to travel and may direct you to a community testing site.

Reason For Test	Are You Vaccinated?	How Old Are You?	Where to go for a COVID test:
I've had close contact with someone who has COVID-19 or a test is being required by my daycare, school or work.	Yes		Public Health Clinic (by apt.) OR Community Resources* - Ideally at least three to five days after exposure.
	No	Four or Older	Public Health Clinic (by apt.) OR Community Resources*
	No	Three or Younger	GHC-SCW Primary Care or Urgent Care (by appointment)

For SYMPTOMATIC Testing - You ARE experiencing COVID-19 symptoms and you want a test.

If you are experiencing COVID-19 symptoms, please contact your Primary Care Clinic to talk to a nurse or utilize one of our virtual care options listed below. If you are experiencing symptoms after hours and would like to speak to a GHC-SCW nurse, please call our 24/7 GHC NurseConnect line: (608) 661-7350 or toll-free (855) 661-7350. If you are experiencing severe symptoms, please call 911.

GHC-SCW patients can make an appointment to be tested at a GHC-SCW clinic.

*Community Resources - Click on the links below to access COVID-19 testing community resources.

WI DHS Community Testing Sites - Includes most Walgreens, CVS, Hy-Vee

Public Health Madison Dane County (PHMDC)

South Madison Community Testing Site *by appt*

Other COVID-19 Information and Resources

List of community resources available to members and staff at this time

Covid-19: Stop the Spread

Our highest priority is the health and well-being of our membership, our staff and our community. Like every organization today, we are following the advice of the Center for Disease and Prevention (CDC) and the Wisconsin Department of Health Services (DHS) to determine the appropriate adjustments to when, where, and how we work.

We kindly ask that patients with COVID-19 symptoms within the previous 10 days or with close household exposure to someone who has confirmed COVID-19 in the previous 14 days to please reschedule all non-urgent appointments. This includes specialty care and non-urgent primary care. Most non-urgent appointments are currently being scheduled as a telehealth visit.

VIRTUAL CARE OPTIONS

Many GHC-SCW departments like Mental Health, Clinical Health Education, PT/OT and Primary Care offer virtual visits for specific conditions. Please contact your clinic to learn more about virtual visit options with our GHC-SCW clinics.

Members can schedule video visit appointments through GHCMyChart. Your care teams and provider(s) will work individually with each member to ensure your specific care needs are met. If you have any questions about scheduling an appointment or switching a current in-person appointment to a GHC video visit appointment, please review our GHCMyChart Video Visit FAQ or call your clinic.

GHC Care OnDemand is our new 24/7 Online Clinic. Appointments are not needed for medical visits and the service is free* for most GHC-SCW members. Appointments are available to be scheduled for virtual therapy or psychiatry visits through GHC Care OnDemand. Visit ghccareondemand.com to start a virtual visit. *Members with Badgercare, Medicare or HSA-Eligible plans have restrictions or limitations.

Virtuwell is another virtual visit option. Visit virtuwell. Describe your symptoms in a simple online questionnaire. A board-certified nurse practitioner will create a treatment plan with prescriptions if necessary and notify you within 30 minutes by email or text. As a GHC-SCW member, you receive three free visits to virtuwell per member per plan year! *Members with Medicare or HSA-Eligible plans have restrictions or limitations.

COVID-19 Testing Information

GHC-SCW charges $77 for a COVID-19 Antibody Test (86769) and $125 for a COVID-19 Diagnostic Laboratory Test (87635). Additional services unrelated to the diagnosis and testing for COVID-19 during the same visit may result in additional charges. Individual patient responsibility for these charges is pursuant to your plan. Please call member services at (608) 828-4853 if you have further questions.

WHAT TO EXPECT WHEN VISITING A GHC-SCW CLINIC

Please know that we are taking great steps to protect patients in our clinics and that providing safe care for all of our patients has always been our top priority. Patient safety and care have driven many GHC-SCW operational changes in the last several months. We want GHC-SCW members to be aware of the changes they will see as they return to our clinics. Some of the measures implemented to ensure patient safety include:

Required Face-Coverings

GHC-SCW requires all staff, patients and support people to wear face-coverings at all times, including walking into a clinic from the parking lot and during the entire visit to a GHC-SCW clinic. If a patient arrives at one of our clinics without a face covering, we may ask them to wait outside until they can be brought directly to the room of their appointment and/or reschedule their non-essential appointment(s).

*Face coverings should not be placed on children aged two and under, anyone with trouble breathing, or who is otherwise unable to remove their face covering without assistance.

Patient Gloves Not Recommended

We kindly ask that members do not wear gloves to GHC-SCW clinic appointments. Members will be asked to remove their gloves before proceeding to their scheduled appointment. This handout from Association for Professionals in Infection Control (APIC) explains the risks associated with glove use in public places. Read more.