Quality

GHC-SCW is Quality Driven 

Group Health Cooperative of South Central Wisconsin (GHC-SCW) is committed to continuously improving the quality and safety of medical and behavioral health care and the quality of services provided to GHC-SCW members. This commitment is reflected in GHC-SCW's "Excellent" NCQA accreditation status.

 

 

Commercial HMO

What is NCQA Accreditation? 

NCQA Accreditation provides purchasers and consumers with an unprecedented ability to evaluate the quality of different health plans along a variety of important dimensions, and to make their health plan decisions based on demonstrated value rather than simply on cost.

NCQA Accreditation not only involves a rigorous review of a health plan's consumer protection and quality improvement systems, but also requires health plans to submit audited data on key clinical and service measures (e.g., mammography screening rates; advising smokers to quit; consumer satisfaction) in order to achieve the highest levels of accreditation. "NCQA's Excellent Accreditation status is reserved for the best health plans in the nation. It is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection and quality improvement and deliver excellent clinical care" said Margaret E. O'Kane, NCQA President.

  • Group Health Cooperative of South Central Wisconsin is rated 4.5 out of 5 stars in the NCQA rating system and historically has been the top ranked health plan in Wisconsin from 2006-2014.  

How do we do it?

In order to achieve this level of excellence, GHC-SCW convenes multiple project teams to drive improvement in the areas of preventive health, disease management, behavioral health and service quality. GHC-SCW also provides population health outreach, health education and worksite programs that allow our providers to give outstanding care and service to our members, both in and out of the clinic setting. GHC-SCW is continually seeking ways to improve quality and service through member feedback via the annual survey on Consumer Assessment of Healthcare Providers and Systems CAHPS® and patient feedback via Press Ganey surveys.

 

We invite you to access our Annual Quality Improvement Report and GHC-SCW's Accreditation Certificate.   

 

 "CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ)."