Covid-19 General Information
PLEASE NOTE: Masks are still required in all GHC-SCW Clinics.
Looking to report a positive at-home COVID-19 test?
Be sure to connect with 24/7 GHCNurseConnect line: 608-661-7350 or toll-free (855) 661-7350. Then, be sure to fill out the confidential reporting form here. (Note: this form is for Dane County Residents ONLY)
If you have any general COVID-19 questions, please reach out to our GHC-SCW COVID-19 hotline here 608-662-4914.
If you have symptoms of COVID-19...
Limit contact with others to help reduce the spread of illness. If you begin to experience symptoms or believe you may have COVID-19, self-isolate, quarantine and follow self-care guidelines at home.
The Center for Disease Control (CDC) recently updated their guidance on quarantine and isolation time periods. Click here to view the updated guidance information on if you should isolate or quarantine and for how long.
- Stay informed
- Wear a face covering or mask
- Physical Distance
- Wash or sanitize your hands
- Utilize Virtual Care or Video Visit options
Virtual Care Options
Many GHC-SCW departments like Mental Health, Clinical Health Education, PT/OT and Primary Care offer virtual visits for specific conditions. Please contact your clinic to learn more about virtual visit options with our GHC-SCW clinics.
GHC Video Visits
Members can schedule a GHCMyChart Video Visit. Your care teams and provider(s) will work individually with each member to ensure your specific care needs are met.
If you have any questions about scheduling an appointment or switching a current in-person appointment to a GHC video visit appointment, please review our GHCMyChart Video Visit FAQ or call your clinic.
GHC Care OnDemand
GHC Care OnDemand doctors are available 24/7/365.*
Appointments are not needed for medical visits and the service is free* for most GHC-SCW members. Appointments are available to be scheduled for virtual therapy or psychiatry visits through GHC Care OnDemand. Visit ghccareondemand.com to start a virtual visit.
*Restrictions or limitations apply for members with BadgerCare Plus, Medicare or HSAs.
When sickness finds you, you can find relief quickly with virtuwell.
You can get a diagnosis and prescription in just a few minutes with virtuwell, your 24/7 online clinic.*
*All GHC-SCW HMO and PPO members that reside in AZ, CA, CO, CT, IA, MI, MN, ND, NY, PA, SD, VA and WI get free virtuwell® visits. Badgercare Plus and Medicare Select members cannot use virtuwell.
COVID-19 Testing Information
GHC-SCW charges $80 for a COVID-19 Antibody Test (86769) and $130 for a COVID-19 Diagnostic Laboratory Test (87635). Additional services unrelated to the diagnosis and testing for COVID-19 during the same visit may result in additional charges. Individual patient responsibility for these charges is pursuant to your plan.
Please call member services at (608) 828-4853 if you have further questions
Every home in the U.S. is eligible to order four free over-the-counter COVID-19 tests through the U.S. Postal Service. The tests are completely free and will ship within 7-12 business days.
Click here to learn more about COVID-19 testing information and over-the-counter COVID-19 testing options.
What to expect when visiting a GHC-SCW clinic
Our highest priority is the health and well-being of our membership, our staff and our community. Like every organization today, we are following the advice of the Center for Disease and Prevention (CDC) and the Wisconsin Department of Health Services (DHS) to determine the appropriate adjustments to when, where, and how we work.
Please know that we are taking great steps to protect patients in our clinics and that providing safe care for all of our patients has always been our top priority. We want GHC-SCW members to be aware of the safety precautions they will see as they visit our clinics. Some of the measures implemented to ensure patient safety include:
GHC-SCW requires all staff, patients and support people to wear face-coverings at all times, including walking into a clinic from the parking lot and during the entire visit to a GHC-SCW clinic. If a patient arrives at one of our clinics without a face covering, we may ask them to wait outside until they can be brought directly to the room of their appointment and/or reschedule their non-essential appointment(s).
*Face coverings should not be placed on children aged two and under, anyone with trouble breathing, or who is otherwise unable to remove their face covering without assistance.
If you visit a GHC-SCW clinic for an appointment, please make sure to adhere to the following protocols.
Primary support persons, visitors, and healthcare decision-makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.
Primary support persons, visitors and healthcare decision makers who have tested positive for COVID-19 within the last 10 days are not permitted.
All patients and visitors are required:
- To wear a mask covering the nose and mouth
- Answer screening questions regarding COVID-19
- Sanitize their hands frequently
- Practice physical distancing
Thank you for your continued patience while we work to keep our members healthy and safe. We truly are BETTER TOGETHER.